St. Patrick's snafu: Dog ends up in Ireland
He ended up in across the ocean in Ireland after being put on the wrong flight.
The 6-year-old dog was traveling in cargo Thursday when the mix-up happened. When the error was realized, the airline took immediate steps to get Hendrix back to his owner. But Hendrix was a long way from home.
While on the unexpected detour to another country many time zones away, Hendrix was walked and fed by United Airlines’ staff. He was able to spend time with his owner, Meredith Grant, when he returned to Newark before departing for his original destination of Phoenix.
Hendrix was returned, and the airline apologized and offered a full refund.
According to reports, Grant said, "I wasn't even looking for a refund. I just wanted somebody to say we screwed up. That's not what they said."
Critical thinking challenge: Everyone makes mistakes, so why was Meredith Grant dissatisfied?
- Posted on March 16, 2013